Shipping

Shipping Information

Thank you for choosing ThePawwz! We are committed to providing you with the best products and service. Below you will find everything you need to know about our shipping process.

Order Processing Time

Our team works diligently to process orders as quickly as possible. Please allow up to 1-3 business days for us to process and ship your order. During holidays or busy sales seasons, processing times may take a little longer.

Once your order is processed, it will be shipped the next business day. Please note that we do not ship on weekends (Saturday or Sunday), so if you place an order over the weekend, it will be processed and shipped on the following Monday.

Shipping Times

Due to high demand, orders may take between 2-4 weeks to arrive at your doorstep. While we do everything we can to get your items to you quickly, please be mindful that delivery times can vary depending on the shipping method, destination, and customs processes.

While many customers receive their orders sooner, we recommend allowing up to the full 2-4 week window to account for any potential delays, especially during busy seasons.

Where We Ship From

Our products are shipped directly from Hong Kong. We have partnered with trusted international carriers to ensure your items are delivered safely and efficiently.

International shipments may occasionally be subject to delays due to customs checks or external factors that are beyond our control.

What to Do if Your Order is Delayed

If you experience any delays in receiving your order or believe there may be an issue with shipping, please reach out to us at info@thepawwz.com.

Our customer support team will investigate the matter right away and ensure that your order arrives as soon as possible.